Refund policy

Refunds & Returns

• Custom Magnets: Because all magnets are made to order, we do not accept returns or refunds.
• Quality Issues: If your order is defective, damaged, or incorrect, please contact us immediately at hello@magnetmuse.com. We will work with you to correct the issue, whether that means a replacement or correction of the affected items.
• Inspection: Please inspect your order upon receipt so that any issues can be addressed promptly.

We take pride in creating magnets that preserve your memories perfectly. If something isn’t quite right, we’ll make it right — just reach out!